Title
Adopt a Resolution to Approve and Authorize the City Manager to Execute Amendment No. 1 to a Consulting Services Agreement with Baker Tilly US, LLP for a total not to exceed amount of $119,580 for Service Delivery Assessment of the City's Development Services
Staffreport
COUNCIL PRIORITY
? Community & Business Development
SUMMARY
Amendment No. 1 to the Consulting Services Agreement with Baker Tilly US, LLP (Baker Tilly) will allow for an expanded Service Delivery Assessment of the City's Development Services function. The proposal represents an increase of $50,500 for a total not to exceed amount of $119,580 and will be fully funded by appropriated funds for FY24.
RECOMMENDATIONS
Staff recommends that the City Council approve and authorize Amendment No. 1 to the Consulting Services Agreement with Baker Tilly for completion of a Service Delivery Assessment of the City's Development Services function, which includes a thorough analysis of processes and practices and a facilitated engagement with staff to identify operational improvements.
BACKGROUND
Development Services are provided at the City's One Stop Permit Center where Planning, Building, and Engineering staff are available to answer questions and assist the community and businesses with permits and entitlements. The Community Development Department contracted with Baker Tilly in 2023 to provide an assessment of the City's Development Services.
Analysis
The Community Development Department now seeks a more robust service delivery assessment that includes engaging permit center staff from multiple departments directly to design process improvements. Baker Tilly will plan and lead a three-day decision-making session involving members of frontline staff, supervisors and administrative personnel who have responsibility for the daily operations of the Permit Center and those with responsibility for application, intake, plan review, permitting, and inspection functions. Baker Tilly has used this t...
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