Title
Staff Report for a Resolution to Approve a Contract Agreement with MV Transportation, Inc. in the amount of $175,020 for Paratransit Transportation Services
Staffreport
SUMMARY AND RECOMMENDATIONS
Staff recommends that the City Council approve and authorize the City Manager to execute a Contract Agreement with MV Transportation in the amount of $175,020 for paratransit services.
BACKGROUND
The City of San Leandro utilized MV Transportation, Inc. to provide shuttle services for the FLEX Shuttle Paratransit program since 2003. MV Transportation, Inc. provides two shuttles and drivers to operate the program alongside a North Route and South Route within San Leandro. Aside from City holidays, the shuttle service runs regular service hours from 9:00 a.m. - 5:00 p.m., Monday - Friday. The FLEX Shuttle program is open to San Leandro residents who are 60 years and older or at least 18 years old and East Bay Paratransit certified. Currently, 237 people have valid annual memberships for the 2016-2017 fiscal year. Funding for this program is received through the Alameda County voter-approved Measures B and BB.
The goal of the FLEX Shuttle Program is to deliver quality paratransit shuttle services to San Leandro residents, including being on-time, providing proper customer service, maintaining vehicles appropriately, and making changes as needed to improve service to riders. Exhibit A of the attached agreement provides the Scope of Services between the City of San Leandro and MV Transportation, including:
* A Service Overview
* Eligibility Requirements
* Current Operational Statistics
* Adjustments to Service
* Service Standards
* Overview of City and Contractor Responsibilities
* Facility Location
* Customer Service
* Computer, Telephone System and Dispatch Center
* Dispatch Responsibilities
* Vehicle Deployment
* Staffing and Staff Training
* Drug Testing
* Safety Program
* Emergency, Accident, Incident, and Complaint Reporting
* Data Collecting and Reporting
* C...
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