Title
Staff Report for a City of San Leandro City Council Resolution to Authorize the City Manager to Execute a Non-Professional Services Agreement between the City of San Leandro and MV Transportation for an Amount Not to Exceed $924,722.58 for provision of Paratransit Transportation Services in Fiscal Years 2020-21 and 2021-22, and to Authorize Appropriation of Additional Funding from the Special Grant Fund Reserves to the Paratransit Operating Accounts of $180,130 for Fiscal Year 2020-21
Staffreport
SUMMARY AND RECOMMENDATIONS
Staff recommends approval of a Resolution authorizing the City Manager to execute the Non-Professional Services Agreement with MV Transportation, Inc. to provide transportation services for the FLEX Shuttle Paratransit Program, effective July 1, 2020 to June 30, 2022.
BACKGROUND
The City of San Leandro has utilized MV Transportation, Inc. (MV) to provide shuttle services for the FLEX Shuttle Paratransit program since 2003. MV currently provides two shuttles and drivers to operate the program consisting of a North Route and South Route within San Leandro. Aside from City holidays, the shuttle service currently runs regular service hours from 9:00 a.m. to 5:00 p.m., Monday through Friday. The FLEX Shuttle program is open to San Leandro residents who are 60 years and older or at least 18 years old and East Bay Paratransit certified. Currently, 264 people have valid annual memberships for the 2019-2020 Fiscal Year. Funding for this program is received through the Alameda County voter-approved Measures B and BB.
The goal of the FLEX Shuttle Paratransit Program is to deliver quality paratransit shuttle services to San Leandro residents, including being on-time, providing proper customer service, appropriate vehicle maintenance, and making changes as needed to improve service to riders. Senior Services staff accepts ongoing feedback from current riders regarding the satisfaction of MV's service, as well as accepts feedback from focus gr...
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