title
Adopt a Resolution to Approve and Authorize the City Manager to Execute an Agreement with the Alameda County Sheriff's Office (ACSO) for the Transfer of 9-1-1 and Non-Emergency Telephone Calls from the San Leandro Police Department (SLPD) for a Term of 6 Months with Two 6-Month Extension Options for a Total Not to Exceed Amount of $300,000
StaffReport
COUNCIL PRIORITY
* Public Safety
SUMMARY
On March 10, 2024, the San Leandro Police Department (SLPD) began coordinating the transfers of 9-1-1 and non-emergency telephone calls to ensure continuous public safety services for the City of San Leandro by contracting with the Alameda County Sheriff's Office Emergency Services Dispatch Center (ACSO ESD). The agreement is for six months, expiring on September 9, 2024.
RECOMMENDATIONS
Staff recommends that the City Council adopt a resolution to approving and authorizing the City Manager to execute an agreement with the Alameda County Sheriff's Office Emergency Services Dispatch Center (ACSO ESD) for 9-1-1 and non-emergency telephone calls received between the period of March 10, 2024, and September 9, 2024, from 11:00 p.m. to 7:00 a.m., seven days per week.
BACKGROUND
9-1-1 is the nationally recognized telephone number for reporting police, fire, or medical emergencies. 9-1-1 calls made within the geographic boundaries of the City of San Leandro are received by the SLPD's Communications Center (Comm Center), which serves as the City's primary public safety answering point (PSAP). The Comm Center is staffed by Public Safety Dispatchers and Dispatch Supervisors 24-hours per day, 365 days per year. Dispatchers process and prioritize emergency calls to preserve and protect the lives of the people at the locations of the emergency, as well as to enhance the safety of the police officers responding to the emergency calls. Dispatchers input emergency calls for service into a Computer Aided Dispatch (CAD) system to relay the emergency call information, such as the n...
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