Title
Staff Report for a Resolution Approving a Consulting Services Agreement with Strategic Products and Services, LLC for Cisco Telephony System Upgrade for an Amount Not to Exceed $295,853.61, and City Council Approval to Appropriate $295,853.61 from the Information Technology Fund Balance to the 2017-18 Operating Expenditure
Staffreport
SUMMARY AND RECOMMENDATIONS
Staff recommends that the City Council approve a resolution authorizing the City Manager to execute an agreement with Strategic Products and Services, LLC to install and configure upgraded telephony infrastructure and software. The contract is for a not to exceed amount of $295,853.61. Staff also recommends City Council approval to appropriate $295,853.61 from the Information Technology fund balance to the 2017-18 operating expenditure 688-13-121-7410.
BACKGROUND
The City of San Leandro's telephony infrastructure reached "end-of-life" status from the manufacturer, Cisco Systems, meaning it will no longer be updated or protected under warranty. This project will install a new telephony system from Cisco Systems that is under manufacturer support.
Analysis
While modern cloud computing products have firmly established themselves as superior alternatives for many IT applications, telephony systems remain strong candidates to remain on-premise. This is because while the capital costs of enterprise-level telephony systems are high, the useful life of the equipment is ten years or more, meaning those capital costs are spread over a longer period, which yields higher cost to value.
The City's current telephony system is Cisco's flagship telephony system, Unified Communications Manager, running software version 7.1.5 on 7800 MCS servers, manufactured by Cisco Systems. It was originally procured and installed in 2007 under an agreement with ExtraTeam, LLC (which was acquired by Strategic Products and Services in 2015). Cisco's last day of support for this software version was June 30, 2015 (see ann...
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