Title
Staff Report for a City Council Resolution to Approve Annual Renewals for Fiscal Years 2019-2020 and 2020-2021 with Tyler Technologies, Inc. for the Computer Aided Dispatch and Records Management System for the Combined Amount of $500,065
Staffreport
SUMMARY AND RECOMMENDATIONS
Staff recommends that the City Council pass a resolution that approves and authorizes the City Manager to execute payments to Tyler Technologies, Inc. of $250,032.50 in Fiscal Year 2019-2020 and $250,032.50 plus up to a 10% increase ($25,003.25) in Fiscal Year 2020-2021 (a not to exceed amount of $275,035.75) for renewal of the Computer Aided Dispatch and Records Management System software currently in use by the San Leandro Police Department.
BACKGROUND
Since 2005, the City of San Leandro has maintained an annual support and maintenance contract with New World Systems, now owned by Tyler Technologies, to support its computer-aided dispatch system.
Analysis
The City of San Leandro maintains an IT software solution developed by New World Systems, now Tyler Technologies, Inc., for its Police Department. These software applications are the core of the Police Department's operations. They provide various functions, such as: computer-aided dispatch; records management; management of the San Leandro Jail; and mobile reporting for officers in the field.
The City is charged annually by the vendor for maintenance and support. This annual contract covers all the licenses needed by the City to fully use the software and related software modules and includes services from the vendor, such as new software upgrades as they become available, and 24/7/365 priority telephone and email technical support.
Previous City Council Actions
* On September 17, 2018, the City Council approved an annual maintenance renewal agreement with Tyler Technologies for Computer-Aided Dispatch System;
* On October 16, 2017, the City Council approved an annual maintenance renewal agreement with Tyler Technolog...
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