Title
Staff Report for a City of San Leandro City Council Resolution to Authorize the City Manager to Enter Into a Service Agreement with Hinderliter De Llamas & Associates (HdL) for Business License Tax Administration and Retail License Services for an Amount Not to Exceed $881,800 for Calendar Years 2022, 2023, and 2024 and Authorize the City Manager to Enter Into a Merchant Services Agreement with Worldpay for an Amount Not to Exceed $95,000 Annually
Staff report
SUMMARY AND RECOMMENDATIONS
Staff recommends that the City Council authorize the City Manager to enter into a service agreement with HdL for business license tax administration and retail license services and authorize the City Manager to enter into a merchant services agreement with Worldpay for credit card processing services. The services will include the processing of new business license and tobacco license accounts and renewals, payment processing, on-line services, business support, and collection services. Through its parent company FIS, Worldpay partners with HdL to provide credit card processing services to the cities that are served by HdL.
BACKGROUND
The City collects and processes over10,000 current and active business license accounts and generates approximately $6.1 million in annual tax revenue. For tobacco retail licenses, the City collects approximately $40,000 in annual fee revenue.
In December 2018, the City entered into a service agreement with HdL for business license tax administration. The scope of work includes operations management services, compliance services, and payment processing services.
At the time, the City did not engage HdL for tobacco retail license services. The City currently uses an older version of the software that is provided by HdL, and the City pays for annual licensing fees.
Analysis
As part of the agreement, HdL provides customer support and a service center where the business community can obtain support during normal business hours. ...
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